Delivery & Returns

1. Processing Time:
   • Orders will be processed within 1-2 business days from the date of purchase.

2. Shipping Methods:
   • We offer standard and expedited shipping options.
   • Shipping carriers may include Pos Laju, J&T Express and Grab express.

3. Shipping Costs:
   • Shipping costs are calculated at checkout based on the destination and selected shipping method.

4. Estimated Delivery Time:
   • Standard shipping: 1-7 days
   • Expedited shipping: 1-7 days

5. International Shipping:
   • We offer international shipping with varying delivery times based on the destination.

6. Order Tracking:
   • Customers will receive a tracking number via email once the order has been shipped.

7. Delays:
   • In the event of unforeseen circumstances or delays, we will promptly communicate with customers to provide updates.

8. Address Accuracy:
   • Customers are responsible for providing accurate shipping information. Any additional shipping charges due to incorrect addresses will be the customer's responsibility.

9. Customs and Duties (for international orders):
   • Customers are responsible for any customs duties or taxes incurred.

10. Lost or Stolen Packages:
    • We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance.

11. Returns Due to Non-Delivery:
    • If a package is returned due to non-delivery, additional shipping charges may apply for reshipment. 

12. Contact Information:
    • For any shipping-related inquiries, please contact our customer service at [email protected] or WhatsApp us at +60175238893.